Cancellation Policy

At Oro Cruises, we understand that plans can change unexpectedly. Our cancellation policy is designed to provide you with flexibility while also allowing us to prepare for your anticipated visit. Please review the following terms regarding cancellations:

Cancellation Terms:

• Full Refund:

  • Cancellations made up to 3 days before the scheduled cruise date are eligible for a full refund.
  • To cancel your booking and request a refund, please contact our customer service team using the contact details provided on your booking confirmation.

• Late Cancellations:

  • Cancellations made less than 3 days before the scheduled cruise date are not eligible for a refund.
  • We understand that emergencies can occur, and we encourage you to contact our customer service team if you have any concerns or require assistance.

• No-Shows:

  • Guests who do not show up for their scheduled cruise without prior cancellation are not eligible for a refund.

• Modifications:

  • If you need to change the date or details of your booking, please contact us at least 3 days in advance. We will do our best to accommodate your request, subject to availability and any applicable rate differences.

• Weather or Unforeseen Circumstances:

  • In the rare event of a cruise cancellation by [Your Cruise Company] due to weather conditions or other unforeseen circumstances, you will be notified as soon as possible, and a full refund will be issued.

How to Cancel:

To cancel your booking, please contact our customer service team with your booking details via the contact information provided on your booking confirmation. Our team will guide you through the process and provide any assistance you may need.

Questions or Concerns:

If you have any questions or concerns about our cancellation policy or need further assistance, please don't hesitate to reach out. Our dedicated team is here to ensure your experience with us is smooth, enjoyable, and worry-free.