Welcome to Oro Cruises! We are thrilled to have you aboard. Before you set sail with us, please take a moment to review our Terms and Conditions. By booking a cruise with us, you agree to these terms, which are designed to ensure a safe, enjoyable, and unforgettable journey for all our guests.
1. Booking and Payment:
- Bookings can be made through our official website, by phone, or through authorized agents.
- Full payment is required at the time of booking to secure your reservation.
- Payments can be made via credit card or debit card.
2. Cancellation and Refund Policy:
- Cancellations made up to 3 days before the scheduled cruise date are eligible for a full refund.
- Cancellations made less than 3 days before the scheduled cruise date are not eligible for a refund.
- In the event of a cruise cancellation by Oro Cruises due to unforeseen circumstances or adverse weather conditions, a full refund will be provided.
3. Travel Documentation:
- Guests are responsible for ensuring they have all necessary travel documents, including valid ID or passport, and any visas required.
- Oro Cruises is not responsible for any issues arising from a guest's failure to obtain or present the necessary documents.
4. Health and Safety:
- Guests must comply with all safety instructions provided by the crew.
- Oro Cruises reserves the right to deny boarding to any guest who appears to be in a state that may endanger themselves or others.
- Guests with specific health concerns or requirements should inform us at the time of booking.
5. Conduct Aboard the Cruise:
- Guests are expected to conduct themselves in a manner that is respectful to other passengers, the crew, and the vessel.
- Oro Cruises reserves the right to remove any guest from the cruise who is deemed to be behaving in a disruptive, dangerous, or inappropriate manner.
6. Liability:
- Oro Cruises is not liable for any personal injury, illness, death, or loss of/damage to personal property that occurs during the cruise, except in cases of proven negligence by the company.
- Guests are responsible for their personal belongings. Valuables should be kept secure and not left unattended.
7. Privacy Policy:
- Guest information collected during the booking process is used solely for the purpose of processing your cruise and will not be shared with third parties, except as required by law.
- Please refer to our Privacy Policy on our website for detailed information.
8. Amendments to Terms and Conditions:
- Oro Cruises reserves the right to update or amend these Terms and Conditions at any time without prior notice.
- The latest version of these Terms and Conditions will always be available on our website.
By completing your booking, you acknowledge that you have read, understood, and agreed to the above Terms and Conditions. We thank you for choosing Oro Cruises and look forward to providing you with an exceptional cruise experience.
For any questions or further information, please contact our customer service team.